Automating Document Processing and Classification
How we helped a client automate their document processing workflow using AI-powered classification and extraction.
The Challenge
The client was manually processing thousands of documents per week, leading to errors and significant delays.
The Outcome
Automated 90% of document processing, reducing turnaround time from days to minutes with 98% accuracy.
Overview
Our client was drowning in paperwork. Thousands of documents arrived weekly, each needing to be classified, data extracted, and routed to the correct department. The manual process was slow, error-prone, and expensive.
Our Approach
We built a custom AI pipeline that automatically classifies incoming documents, extracts key data fields, and routes them to the appropriate workflow.
Key Technologies
- Google Cloud Document AI for OCR and extraction
- Custom classification models trained on the client’s document types
- Automated routing and validation rules
Results
The system now processes documents in seconds rather than hours, with higher accuracy than the manual process. Staff have been freed up to focus on higher-value work.